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EXCHANGE & REFUND POLICY

NOIR ® always strives to provide customers with products of a high quality and standard. If an item falls short of your expectations, you receive a different item to what you ordered or require an exchange or refund.

Please contact our customer service team via the Contact Us form and a customer service representative will be in touch with next steps for a resolution.

Website Exchanges

If you wish to make an exchange of your recent purchase you have up to 28 days from the date of your purchase to do so.

In order for an exchange, you must provide ‘Proof of purchase’ (receipt of your purchase/transaction) and all items should be returned in the following condition:

  • Unused

  • Products should not be damaged or altered in any way

  • Products should be free from scratches, marks or dirt

  • All labeling and packaging must also be returned including the branded box, which should be unaltered in any way. (re-sellable condition)

Please note that if an item is to be returned, it is the customers responsibility to return the items via a registered tracked postal or courier service at their own expense. We are in no way responsible or liable for goods that may go missing or be lost in transit. By using a tracked system it will ensure the customer is covered until the goods reach our warehouse.

On receipt of returned goods they will be reviewed and a customer service representative will be in touch with next steps for a resolution.

    Website Refunds

    • If you wish to obtain a refund of your recent purchase you have up to 28 days from the date of your purchase to do so.
      In order for a refund  you must provide ‘Proof of purchase’ (receipt of your purchase/transaction) and all items should be returned in the following condition:

    • Unused

    • Products should not be damaged or altered in any way

    • Products should be free from scratches, marks or dirt

    • All labeling and packaging must also be returned including the branded box, which should be unaltered in any way. (re-sellable condition)

    Please note that if an item is to be returned, it is the customers responsibility to return the items via a registered tracked postal or courier service at their own expense. We are in no way responsible or liable for goods that may go missing or be lost in transit, by using a tracked system it will ensure the customer is covered until the goods reach our warehouse.

    On receipt of returned goods they will be reviewed and a customer service representative will be in touch with next steps for a resolution

      If a refund is processed it will be in the following way:

      • Credit Card - Your refunded amount will be credited to the same account in which you used to make your initial purchase.

      Third Party Reseller Exchanges & Refunds

      • For any items purchased via a third party reseller, please contact their customer service team direct for a resolution. (As the purchase/transaction was made under their terms and conditions of sale and company policy). If you require contact information for the third party reseller, please complete a 'Contact Us' enquiry form and mark the subject line as 'Reseller contact information required'.

      PLEASE NOTE: Customers seeking to return used and opened products after 3 months from their purchase date will not be accepted due to Hygiene reasons.